Warranty and Care

Warranty and Care

General Warranty

Down Under Insect Screens & Security warrants, that at the company’s discretion it will repair or replace any product proven to be faulty within 12 months of installation or as otherwise stated here within. It is a condition of this warranty that the products found to be faulty have not been misused or wilfully damaged and shall not have been worked on or tampered with by any person not authorised by the company to do so. The warranty does not cover general wear and tear. It is also a condition that the care and maintenance advice for the product has been adhered to.

Where any product or component not manufactured by the Down Under Insect Screens & Security is covered by a warranty period greater than 12 months the company agrees to assign that warranty to the purchaser.
All warranties offered herein are non transferable and only apply where the goods have been paid for in full. Proof of purchase will be required.
Down Under Insect Screens & Security strives to provide the best products, manufactured from only quality components however, no warranty or guarantee is offered on the performance of any product in the event of wilful damage.

Care and Maintenance of Your Powder-Coated Products

The effects of ultra violet light, pollution, dirt, grime and salt deposits are detrimental to a powder-coated surface as they accumulate over time. To comply with warranty requirements and extend the life of your products, a very simple maintenance program should be implemented.

As a general rule, cleaning of the powder-coated surface must take place regularly. However in areas where pollutants are more prevalent, especially in coastal or industrial areas, a cleaning program should be carried out on a more frequent basis. See (Definitions of Environments and Maintenance Intervals) below.

To clean the powder-coated surface:

1. Carefully remove any loose deposits with a wet sponge.
2. Use a soft brush or cloth (non abrasive), and a mild household or carwash detergent to remove other deposits. Do not use steel wool, scrapers, scouring liquids or powders as they will permanently scratch the coated surface.
3. Rinse off with clean water.

Please note that detergents that recommend the use of gloves when handling should be avoided as this is a good indication that the detergent is harsh, and therefore unsuitable for cleaning a powder coated surface.

We also recommend if you live in dusty areas that you wipe down your screens regularly with a quality microfiber cloth to prevent build-up. Thus, keeping great airflow.